juancasino Privacy Policy

1. Personal Data We Collect

1.1 Registration Data

When you create a juancasino account, we collect the following personal information: full legal name, date of birth, gender, residential address (including city, province, and postal code), email address, and mobile phone number. This information is required to create and manage your account and to verify your identity.

1.2 Identity Verification (KYC) Data

In compliance with PAGCOR regulations and Philippine anti-money laundering laws, juancasino is required to verify the identity of all players before processing withdrawals. For this purpose, we may collect copies of government-issued identification documents (such as PhilSys National ID, passport, driver's licence, SSS/GSIS card, or PRC ID), proof of address documents, and proof of payment method ownership. Biometric data contained in submitted documents is processed solely for identity verification purposes.

1.3 Financial Data

We collect information related to your deposits and withdrawals, including payment method details (GCash account reference, Maya account reference, bank account details, or debit card details), transaction amounts, dates, and reference numbers. Full payment credentials are handled by our regulated payment processing partners and are not stored on juancasino servers.

1.4 Gaming Activity Data

We collect records of your gaming activity on the Platform, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, regulatory reporting, responsible gaming monitoring, and Platform improvement.

1.5 Technical & Device Data

When you access the juancasino Platform, we automatically collect certain technical information, including your IP address, device type and model, operating system, browser type and version, screen resolution, and general geographic location (derived from IP address). This data is used for security monitoring, fraud detection, and Platform optimisation.

1.6 Communications Data

We retain records of communications between you and juancasino, including live chat transcripts, email correspondence, and support ticket history. This data is used to resolve disputes, improve our support services, and maintain records of commitments made to players.

2. How We Collect Your Data

juancasino collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or participate in promotions;
• Automatically — through cookies, web beacons, log files, and similar tracking technologies when you access and use the Platform;
• From third parties — including identity verification service providers, payment processors, fraud detection services, and, where applicable, PAGCOR and other regulatory bodies;
• From publicly available sources — where necessary for fraud prevention or regulatory compliance purposes.

3. Purpose of Processing

juancasino processes your personal data for the following purposes:

• Creating, managing, and maintaining your juancasino account;
• Verifying your identity and age in compliance with PAGCOR regulations and Philippine law;
• Processing deposits, withdrawals, and other financial transactions;
• Detecting, investigating, and preventing fraud, money laundering, and other illegal activity;
• Complying with applicable laws, regulations, and regulatory directives, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC);
• Providing customer support and resolving disputes;
• Monitoring gaming activity for responsible gaming purposes and enforcing self-exclusion requests;
• Improving the Platform, personalising your experience, and conducting analytics;
• Sending you transactional communications (account notifications, security alerts, withdrawal confirmations);
• Sending you marketing communications, where you have provided consent to receive them.

4. Legal Basis for Processing

juancasino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our contract with you (i.e., to provide the juancasino Platform and its services);
• Legal obligation — processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements and anti-money laundering obligations;
• Legitimate interests — processing necessary for our legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where these interests are not overridden by your privacy rights;
• Consent — processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and certain non-essential cookies.

5. Data Sharing & Disclosure

5.1 Service Providers

juancasino shares personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, Maya, and banking partners), identity verification providers, fraud detection services, cloud hosting providers, and customer support platform providers. All service providers are contractually required to process personal data only on juancasino's instructions and to maintain appropriate security measures.

5.2 Regulatory Authorities

juancasino may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made in strict compliance with applicable legal requirements.

5.3 Game Providers

Certain game providers whose games are available on the juancasino Platform may receive limited player data (such as a pseudonymous player identifier and gaming activity data) for the purpose of providing and maintaining their games. Game providers are not permitted to use this data for their own marketing purposes.

5.4 No Sale of Data

juancasino does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Any data sharing is limited to what is strictly necessary for the purposes described in this Policy.

6. Data Retention

juancasino retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, in compliance with Philippine anti-money laundering regulations;
• Financial transaction records are retained for a minimum of five (5) years, as required by the AMLC;
• Gaming activity records are retained for a minimum of three (3) years;
• Communications data is retained for two (2) years from the date of the communication;
• Data processed on the basis of consent is retained until consent is withdrawn, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with juancasino's data retention and disposal procedures.

7. Data Security

juancasino implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial and identity verification data;
• Role-based access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for staff accessing systems containing personal data;
• Comprehensive staff training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While juancasino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the juancasino Platform. They help us recognise your device, remember your preferences, keep you logged in, and understand how you use the Platform. We also use similar technologies such as web beacons and local storage for comparable purposes.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for security, session management, and core functionality.
• Functional Cookies: Remember your preferences (such as language settings) to provide a more personalised experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the juancasino Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juancasino:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy;
• Right of Access: The right to request a copy of the personal data juancasino holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to juancasino's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data on grounds of legitimate interest or for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in the Contact section below. We will respond to all valid requests within thirty (30) days, as required by the Data Privacy Act.

10. Minors & Age Restriction

The juancasino Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. juancasino does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has provided personal data to juancasino, please contact us immediately using the details in the Contact section below.

11. Cross-Border Data Transfers

Some of juancasino's service providers and game providers may be located outside the Philippines. Where personal data is transferred to recipients in other countries, juancasino ensures that appropriate safeguards are in place to protect your data, in accordance with the Data Privacy Act of 2012 and NPC guidelines. Such safeguards may include contractual data protection clauses, adequacy assessments, and other measures approved by the NPC.

By using the juancasino Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

12. Changes to This Privacy Policy

juancasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the juancasino Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by juancasino, please contact our Data Protection Officer:

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC's contact details and complaint procedures are available on the NPC's official website.

Please note that the email address above is provided as plain text for reference only and is not a clickable link. For the fastest response, we recommend using the live chat function available on the juancasino Platform.